Seniors First, The Shenandoah Area Agency on Aging is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964.
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been excluded from the participation in, been denied the benefits of, or been otherwise subjected to discrimination under any program or activity for which Seniors First provides assistance, and believes the discrimination is based upon race, color or national origin has the right to file a formal complaint.
A complaint must be submitted within 180 days of the alleged discriminatory act. You may file the complaint through email, by phone, or in writing. It must include the following information:
▪ Your name, address, and contact information (i.e., phone number, email address, etc.)
▪ How, when, where, and why you believe you were discriminated against.
▪ The location, names and contact information of any witnesses.
▪ A Seniors First Title VI Complaint Form available on our website can be used (not required).
For complainants who may be unable to file a written complaint, verbal information will be accepted by Seniors First at 540-551-5705.
To submit a formal complaint or to request additional information on Title VI obligations for Seniors First please contact the Title VI Manager as noted below.
Seniors First, The Shenandoah Area Agency on Aging
Director of Transportation/Title VI Manager
Robert D. Haas
207 Mosby Lane
Front Royal, Virginia 22630
Telephone: (540) 551-5705 – Fax: (540) 636-7810
NOTE: As part of Title VI requirements, Seniors First is required to maintain a list of locations where our Title VI Notices have been posted or displayed. This List of Locations, the Complaint
Procedures and the Seniors First Title VI Plan are readily available upon request.